A recent survey conducted by Greenhouse Software sheds light on HR managers’ attitudes toward using artificial intelligence (AI) in hiring. While HR professionals increasingly turn to AI tools to enhance hiring efficiency, concerns persist regarding algorithmic biases and how much decision-making should be entrusted to machines.
AI Adoption in HR
The EMEA HR Manager AI & Bias Pulse Report polled 1,700 HR professionals across the UK, Germany, and Ireland, revealing that nearly 90% of respondents currently use AI tools in HR and recruiting. These tools are primarily adopted to address several critical objectives, including:
1. Efficiency: 65% of HR managers see AI as a means to streamline their processes and increase efficiency.
2. Identifying the best candidates: 47% of respondents believe AI aids in finding the most suitable candidates for job roles.
3. Improved matching: 44% appreciate AI’s role in enhancing the matching of candidates with job positions.
4. Bias reduction: 43% of HR professionals use AI to reduce bias in the hiring process.
5. Automating repetitive tasks: 42% leverage AI to automate routine and repetitive tasks.
Driving factors behind AI adoption
The survey indicates that the enthusiasm for AI adoption in HR is partly fueled by economic factors. Leaner teams and tighter budgets have prompted organizations to seek ways to cut costs and improve efficiency. Over half of the respondents reported that distributed workforces have resulted in cost savings, often through downsizing office spaces and related expenses. Notably, 29% of HR managers specifically noted the implementation of AI to support remote staffing needs.
Persistent concerns and caution
Despite the clear benefits of AI in HR, the survey reveals that HR managers harbor concerns and reservations. A significant 47% of respondents admitted they do not yet fully trust AI hiring tools. Additionally, 35% of HR professionals cited instances where AI algorithms made incorrect hiring decisions. Perhaps most notably, 40% expressed concerns that AI could introduce further bias against minority groups, exacerbating existing disparities.
AI as an assistant, not a replacement
One of the key takeaways from the survey is that HR managers tend to view AI as an assistant rather than a full replacement for human judgment. Only 44% believed that AI could make hiring decisions unaided at present. A substantial 47% feared over-reliance on algorithms without human oversight.
Human biases in hiring
The hesitancy towards complete AI-driven decision-making in HR is rooted in the acknowledgment that human biases persist in the hiring process. The survey revealed several concerning trends:
1. Educational background bias: 68% of HR managers admitted that a candidate’s educational background influences their decision-making. Shockingly, 17% revealed they only consider applicants from the most prestigious universities.
2. **Similar background preferences: Over half (56%) of respondents were more inclined to hire candidates with similar backgrounds to their own.
3. Preference for higher degrees: When faced with two equally qualified candidates, 53% were likelier to choose the one with a higher degree.
4. Education vs. skills: Only 12% of respondents believed that education has no bearing on a candidate’s skills and capabilities.
The nuanced outlook
The survey underscores the complexity of AI adoption in HR. While HR managers are attracted to the efficiency promised by AI tools, they approach this technology with caution. It is widely recognized that algorithms inherit human biases unless carefully crafted, and human oversight is considered essential.
Henry Tsai, Chief Product Officer at Greenhouse, emphasizes the importance of maintaining fairness alongside efficiency. He states, “Efficiency should not come at the expense of fairness. There’s just no good business or moral reason to hand the wheel to AI when we are aware of its existing flaws and risks.”
The path forward for AI in HR
The survey’s findings emphasize that, for now, AI is viewed as an enhancement rather than a complete replacement for human decision-making in HR. Looking ahead, both algorithm developers and recruiters must work diligently to mitigate biases and build trust. AI holds the potential to break down barriers and promote equitable and successful hiring, but only if thoughtfully developed and deployed.
As Colm O’Cuinneain, Greenhouse’s EMEA GM, aptly concludes, “Candidates should be judged on their skills and capabilities, rather than the privilege of having access to prestigious university educations and degrees.”
The survey highlights HR managers’ cautious optimism about AI in hiring, recognizing its potential while being mindful of its limitations and the importance of human oversight. The evolving relationship between AI and HR will continue to shape the recruitment landscape in the future.
