The widespread adoption of AI chatbots in healthcare has been met with both enthusiasm and skepticism. While these AI-powered virtual assistants promise quick answers and medical information, some of the popular chatbots by big tech companies have faced criticism for lacking a responsible approach. Their failure lies in their indiscriminate use of sources, potentially providing inaccurate or unreliable information to users. But, a new chatbot, BTRU, developed by a medical student, aims to revolutionize this space by focusing on personalized and reliable answers backed by expert medical knowledge.
A responsible AI chatbot BTRU
Ian Soh, a 22-year-old final year medical student at St George’s Hospital, South London, noticed the limitations of existing healthcare chatbots and set out to create a more responsible solution. His brainchild, BTRU, pronounced ‘better you,’ is designed to offer patients personalized and tailored answers from AI in a responsible manner. BTRU stands out by drawing information exclusively from trusted sources such as the World Health Organization (WHO) and the National Health Service (NHS), clearly displaying them alongside its answers. The chatbot utilizes a large language model that simplifies complex medical jargon, presenting responses in clear and natural English, making it accessible to all users seeking medical information.
According to Ian Soh, the creator of BTRU, the chatbot has received support from experienced UK doctors, emphasizing that the platform goes beyond the mere provision of information. BTRU aims not only to provide answers but also to act as a reliable guide, directing users towards appropriate healthcare resources and assistance. Unlike some other chatbot programs that merely offer responses, BTRU ensures users have a better understanding of their medical queries before and after they consult a clinician. But, Ian emphasizes that BTRU should not be considered a substitute for professional diagnosis and treatment.
AI’s role in healthcare struggles to find acceptance
While BTRU strives to revolutionize healthcare information delivery, other tech leaders have grander visions for AI in the medical field. Martin Shkreli, known as ‘Pharma Bro,’ launched ‘virtual healthcare assistant’ DrGupta.ai with a vision of potentially replacing physicians altogether. But, many experts warn that such a radical approach may not be entirely practical or welcomed by the public.
Research conducted by the Pew Research Center reveals that nearly two-thirds of Americans express discomfort at the idea of AI reliance in healthcare, with only 38% believing it would lead to better outcomes. A study by the University of Arizona highlights that slightly over half of the respondents would still prefer a human doctor for diagnosis and treatment. At the same time, the acceptance of AI in healthcare increases when combined with human guidance.
Richard Bogle, a consultant cardiologist, underscores the importance of the doctor-patient relationship and the trust patients place in their physicians. While AI can provide valuable insights and support, the human connection between doctors and patients remains irreplaceable.
Future of Chatbots in healthcare
As the debate over the role of AI in healthcare continues, it becomes evident that chatbots and AI technologies can play a pivotal role in providing information, streamlining processes, and aiding medical professionals in making informed decisions. The idea of AI fully replacing human doctors remains a topic of ethical, societal, and technological concern. Striking the right balance between technological advancements and preserving the essential doctor-patient relationship will define the future landscape of healthcare innovation. Chatbots like BTRU represent a step forward in the responsible and personalized use of AI, enhancing healthcare services while acknowledging the need for human expertise and compassion in medical care.
