Generative artificial intelligence (AI) is poised to transform the commercial real estate (CRE) sector, offering new ways to enhance efficiency and creativity. As industry leaders integrate AI technologies like ChatGPT, the potential gains for the property sector become increasingly evident.
The world of real estate, often perceived as built on paper, spreadsheets, and human relationships, is undergoing a seismic shift with the rise of AI. JLL, a major player in the industry, has already harnessed AI and machine learning to optimize building operations, generate 3D leasing visualizations, evaluate sustainability risks, and drive investment leads. The use of AI in property is not new; however, the advent of generative AI is bringing about a fundamental transformation.
Generative AI frontier in real estate
While AI has been steadily integrated into various facets of the property industry, generative AI represents a new frontier. OpenAI’s ChatGPT-3, launched recently, exemplifies the capabilities of generative AI. In 2023, McKinsey hailed it as “AI’s breakout year” and projected that generative AI could contribute between $2.6 trillion and $4.4 trillion to the global economy annually, with significant implications for industries including real estate.
Realizing efficiency gains
Generative AI’s impact on efficiency is becoming increasingly evident. JLL’s own JLL GPT, a proprietary large language model, demonstrates how generative AI can expedite workflows in the CRE domain. By leveraging extensive internal and external CRE data, this tool streamlines tasks such as content generation, summarization of documents, and interpretation of unstructured data across languages. This newfound efficiency translates to substantial time savings for value-added and creative activities.
Challenges and considerations
However, as generative AI gains traction, concerns arise regarding data accuracy and reliability. Around 56% of respondents in a McKinsey survey expressed apprehension about the accuracy of generative AI’s outputs. Notably, generative AI’s propensity to “hallucinate” facts or fabricate information presents challenges in ensuring the integrity of generated content. Additionally, the origin and trustworthiness of the data feeding generative AI models raise crucial questions about the reliability of their outputs.
Transparency and curated data
Addressing these concerns, industry leaders are taking steps to mitigate risks. JLL’s approach involves curating data points rigorously and prioritizing internal data over external sources. This approach aims to ensure that AI-generated insights align with reliable and curated information. Similarly, CBRE’s self-service AI platform offers transparency by allowing users to discern data sources and even guide AI in prioritizing certain data over others.
Augmenting human expertise
Generative AI’s potential lies not in replacing human expertise but in amplifying it. While it can produce competent initial drafts of documents and reports, it cannot replace the unique insights and expertise of real estate professionals. The technology empowers professionals to focus on higher-value tasks, such as enhancing customer service offerings and leveraging AI-generated insights to make more informed decisions.
The transition and future prospects
Despite concerns about job displacement, industry experts predict that AI will augment human roles rather than completely replace them. McKinsey suggests that generative AI could automate up to 60-70% of employees’ time-consuming tasks by 2045, resulting in a 25% productivity boost. However, this transition may necessitate workforce cuts in some areas and substantial reskilling efforts to adapt to evolving talent requirements.
A liberating force in real estate
The impact of generative AI on the CRE sector extends beyond mere efficiency gains. By automating report and document creation, AI frees professionals to focus on tasks that add greater value. As the sector evolves, generative AI’s influence can empower businesses to innovate, enhance customer service, and undertake creative endeavors that were previously hindered by administrative burdens.
Balancing innovation and expertise
As the industry embraces generative AI’s potential, it is crucial to recognize that while technology can synthesize data effectively, it cannot replace the unique insights of real estate professionals. The collaboration between human expertise and AI-generated insights holds the key to unlocking the sector’s full potential.
Generative AI’s entry into the CRE domain marks a turning point, promising efficiency gains and a revolution in document creation. While challenges surrounding data reliability and accuracy persist, the transparent and curated data approaches adopted by industry leaders offer ways to address these concerns. As AI technology advances, the industry’s future hinges on a harmonious partnership between AI-driven insights and the unparalleled expertise of real estate professionals. This collaboration will pave the way for innovation, efficiency, and creativity in the evolving landscape of
