In an era characterized by disruptions, surging resignation rates, and mounting employee expectations, HR professionals are grappling with unprecedented stress levels. With global employee stress reaching record highs for two consecutive years, HR teams are feeling the brunt of the impact. The convergence of the Great Resignation phenomenon and the ongoing workplace transformation has left 60% of HR employees reporting exhaustion due to overwork, while 42% of HR teams are struggling to juggle an overwhelming array of projects and responsibilities.
Amidst this turmoil, HR professionals are turning to Human Capital Management (HCM) platforms as a means to alleviate the pressure, combat burnout, and enhance overall efficiency. HCM platforms hold the promise of delivering swifter business value, increased productivity, enriched candidate and employee experiences, and streamlined HR processes. In today’s dynamic work landscape, the integration of artificial intelligence (AI) and generative AI technology has propelled HR teams toward a new level of effectiveness. Recent months have underscored AI’s transformative potential across various domains, and HR is no exception.
Leveraging technology for enhanced employee experience
The deployment of technology for improved workplace communication serves as a cornerstone for cultivating stronger workforce connections, reducing stress, and bolstering employee retention. Despite 74% of communication professionals believing their internal communications to be concise and effective, a glaring disconnect arises, with 60% of employees disagreeing. An imperative for success involves active participation of senior leadership in messaging, fostering a two-way dialogue that empowers employees to voice concerns and identify roadblocks.
HCM technology emerges as a pivotal tool in refining internal communication. Tailoring communications to specific positions, demographics, or departments ensures targeted information dissemination, as opposed to the generic, all-encompassing approach that often leads to message fatigue. Automation facilitates consistent communication schedules, while secure intranets store documents for relevant personnel access. Furthermore, HR teams can leverage such platforms to solicit employee feedback and fine-tune their communication and operational strategies.
Integrating AI into HCM to boost operations and engagement
While HCM technology already bolsters internal communications, the infusion of AI has the potential to elevate operations, daily tasks, and employee engagement. Noteworthy applications span healthcare and remote work scenarios. AI serves as a potent ally in healthcare, tackling burnout by offering schedule access, addressing fatigue-related concerns, and enabling career growth. Similar benefits extend to remote work, where AI assists digital nomads in organizing virtual meetings, identifying optimal workspaces, and supporting compliance adherence.
The rise of generative AI in HCM
Enter generative AI—a transformative force propelling HCM into a new era of productivity and employee experience enhancement. Generative AI introduces capabilities such as summarization, content authoring, and suggestion generation. Summarization extracts key insights from diverse data sources, simplifying information consumption and reducing data retrieval time. For instance, it can condense a year’s worth of feedback and goal progress into a succinct summary for managers.
Assisted authoring empowers HR leaders to input prompts, and generative AI swiftly generates content for review, streamlining tasks like crafting job descriptions and setting goals. Suggestion-generation harnesses natural language processing and best practices, guiding users toward optimal outcomes. Automated recommendations for survey questions and development tips for managers are among the offerings. Importantly, when trained on Large Language Models (LLMs) under organizational control, generative AI maintains alignment with company language and safeguards sensitive information.
Effective communication and HR practices lie at the heart of sustained employee engagement and motivation. A well-informed workforce tends to exhibit commitment, loyalty, and productivity. Equipped with tools to combat burnout and work more efficiently, HR leaders can devote their energies to what truly matters—supporting the organization as a whole.
In the landscape of evolving workplaces and mounting demands, AI-driven transformation stands as the beacon guiding HR teams to navigate challenges, reduce stress, and enhance the overall work environment. As the digital age reshapes work dynamics, AI’s integration within HCM promises a brighter future where organizations and their employees harmoniously thrive amidst technological innovation.
