Ubisoft acknowledged a technical issue affecting Xbox gamers. Players reported on social media that they were experiencing an issue that barred them from accessing their Ubisoft+ subscriptions. The company stated that players experiencing the problem should contact customer support.
Ubisoft confirmed they were aware of an issue affecting Xbox players, preventing them from accessing their Ubi+ accounts. Gamers took to social media to express their disappointment in the month-long issue. Players also emphasized that the issue was not isolated to one region or console.
Xbox players report issues with the Ubisoft Plus link
Xbox players reported issues accessing their Ubisoft Plus accounts for over a month. Various comments on Reddit indicated that over 150 gamers have realized the service does not work on their Xbox devices.
Gamers expressed their frustration over the issue with the link between Ubisoft and Xbox. Other players joined the conversation and added that they could play games on PC but not on Xbox.
One Reddit user specified that once they got on the Xbox website, they were redirected to Ubi+, where they could not buy the subscription, which prevented them from accessing the games. The user added that he had informed the gaming company of the issue, but little had been done to resolve it.
Players also noted that the issue was not isolated to a particular territory or console type, as various gamers worldwide contributed to the conversion.
Players reportedly opened support tickets with the gaming company to report their issues. However, they added that the company had not responded to their concerns or addressed the underlying issue for weeks. In response to what the gamers perceive as a lack of responsiveness, they have begun raising questions about the company’s ineptitude in resolving the situation.
Ubisoft to share an update soon
Some gamers reported they had canceled their subscriptions after they could not use their premium subscriptions on Xbox even after paying for them. Despite the numerous complaints, they emphasized that the company was unwilling to resolve the situation.
In an official statement, Ubisoft stated it was aware of the challenges faced by gamers and acknowledged an issue with the link between Xbox and Ubisoft+.
We are aware of a technical issue affecting a small number of players’ ability to link their Ubisoft+ subscription with Xbox and are investigating. Affected players are encouraged to reach out to customer support here. We will share an update with impacted players as soon as possible.”
– Ubisoft
The company said it was investigating the issue and would share an update with affected players as soon as possible.
Players noted the company did not communicate a time frame for its fix or whether customers would be compensated for the downtime. The company advised affected gamers to contact customer support as they tried to resolve the situation.
Gamers have noted that this is an inopportune time for such an issue, especially after the company announced it would launch Assassin’s Creed Shadows later this year.
